Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
clean
friendly staff
limited selection
basic dining
8.4/10
Great
Rooms
8.7
Location
10.0
Service
8.9
Dining
6.9
Guest reviews
8.4/10
based on 7 reviews
4.5/5
based on 417 reviews
8.9
8.9/10 based on 1246 reviews
#5 of 32 hotels in Bern based on Tripadvisor
David
United Kingdom,
May
2024
8.6/10
I was pleasantly surprised by this hotel. The room was super clean and much bigger than expected, with fresh equipment and furniture. It was very modern, spacious, and comfortable. The bed and pillow selection were great, and everything was kept very clean. The staff were really friendly and helpful, making my stay even more enjoyable. The location was perfect, right in the heart of the city center, with everything within easy walking distance. The dining experience was satisfactory, with a good selection and quality. Overall, a fantastic stay with a few minor room for improvements.
Rooms
9.0
The room exceeded my expectations in terms of cleanliness and size.
Service
9.0
The staff were the best thing about this hotel - extremely helpful and friendly.
Location
10.0
The location is second to none, very central with everything nearby.
Dining
7.0
The dining experience was quite satisfactory with good quality options.
Facilities
8.0
The hotel had great facilities that enhanced my stay.
Dean
United States,
March
2024
8.2/10
I was pleased with my stay at this hotel. The rooms, though basic and simple, were new, clean, and spacious enough for a couple like us. The service was friendly, gentle, and really helpful, especially when they moved us to a quieter room for our second night. The location is unbeatable, just a short walk from the railway station and right in the heart of the city center. The dining options were decent, with a buffet offering a good selection of cold and hot dishes. Overall, it's a great value for money option with a few minor drawbacks.
Rooms
8.0
The rooms were new, clean, and spacious enough for a couple like us.
Service
9.0
The service was gentle, helpful, and very accommodating. They even helped with directions and local information.
Location
10.0
The location is second to none, very close to the station and right in the heart of the city center, making it easy to explore Bern.
Dining
7.0
The dining was nothing special but had plenty to choose from, and the buffet had all the usual cold and hot options.
Facilities
7.0
The facilities were adequate and included services like dry cleaning, welcome drink, and tours/ticket assistance.
clean
limited selection
Ronald
United States,
February
2024
8.6/10
I absolutely loved my stay at this hotel! The rooms were spacious with a lovely hallway area, creating a great sense of space. The service was impeccable, with friendly and helpful staff who even loaned us a flashlight and quickly resolved a power issue. The location couldn't have been better, right in the heart of the city near all the major attractions. The dining was satisfactory with a good selection, although slightly overpriced. Overall, a wonderful experience!
Rooms
9.0
The rooms were beautifully light and airy, and changing to a more preferred layout made our stay even better.
Service
9.0
The staff was super friendly and provided excellent guidance on parking and nearby attractions.
Location
10.0
The hotel is perfectly situated near the train station, shopping areas, and restaurants, making it super convenient to explore the city.
Dining
7.0
The dining experience offered a good variety, including local options, but slightly pricey as is common in the area.
Facilities
8.0
The hotel provides all the necessary facilities for a comfortable stay.
Great location
Slightly overpriced dining
Cliff
United States,
December
2023
8.6/10
My stay at the hotel was quite pleasant overall. The rooms, although smaller than expected, were still comfortable and had good air conditioning. The service from the staff was exceptional, as they were very friendly and eager to assist with anything I needed. The location was perfect, right in the old center and close to the main train station. However, the dining options were a bit underwhelming compared to the surrounding restaurants.
Rooms
8.0
The rooms, although smaller than during my first visit, were still spacious and comfortable. The showers depicted on the website were accurate.
Service
9.0
The staff were most friendly and helpful, making my stay more enjoyable. Their assistance with directions and local information was greatly appreciated.
Location
10.0
The hotel's location was excellent, right in the old center with easy access to the main railway station and other transportation options.
Dining
7.0
The dining experience was a little odd in terms of hot options, but the hotel's proximity to many restaurants made up for it.
Facilities
Laura
United Kingdom,
December
2023
8.0/10
I had a pleasant stay at the hotel. The rooms were modern and clean, even better than expected. However, the dining options were standard, and the paid breakfast was not worth it. The service was excellent with helpful staff, but they were unaware of local events affecting accessibility. The location was fantastic, right in the heart of the old city of Bern. Overall, a good value for a convenient and comfortable stay.
Rooms
9.0
The room on the 5th floor was sufficiently large for a couple, with a nice foyer area making it feel spacious.
Service
8.0
The staff was very helpful and quick to respond, even lending us a flashlight during a power outage.
Location
10.0
The location was wonderful, right in the center of the old city with easy access to shops and the train station.
Dining
5.0
The standard buffet wasn't included, and paying extra for breakfast wasn't worth it.
Facilities
8.0
The facilities were good overall, offering necessary amenities for a comfortable stay.
Giles
United Kingdom,
December
2023
9.0/10
I had a wonderful stay at this hotel! The rooms were modern and practical with carpet floors, ready even for our early arrival. The showers were just like depicted on the website. The service was top-notch, extremely helpful and friendly, especially Sabrina and Patrick. The location was perfect, just a short walk from the railway station and close to the city center. The dining experience offered a good selection. Overall, a great value for the price!
Rooms
9.0
The rooms had carpet floors and were modern and practical, exactly as depicted on the website.
Service
9.0
The service was very helpful, and the staff, including Sabrina and Patrick, were friendly, helpful, and multilingual.
Location
10.0
The location was great, just a short walk from the railway station and close to the city center.
Dining
8.0
The dining had plenty to offer and was fairly standard, but with good quality.
Facilities
9.0
The facilities were excellent, including dry cleaning, welcome drink, and tours/ticket assistance.
Helpful staff
Limited dining
Richard
United Kingdom,
October
2023
8.8/10
I absolutely loved my stay at this hotel! The rooms were spotless and had a huge walk-in shower, plus an additional half bathroom near the kitchen. Although the rooms were on the smaller side, they were incredibly comfortable and quiet. The modern bathroom with a spacious shower and the cozy bed made my stay extra enjoyable. The second door leading to a hallway area outside added a great sense of space to both rooms.
Rooms
9.0
The rooms were immaculately clean and boasted a fantastic modern bathroom with a spacious shower. The space felt really quiet, spacious, and super clean, ensuring a very comfortable stay.
Service
9.0
The staff here were wonderful - friendly, helpful, and professional. They even went the extra mile to assist with directions and reservations while sharing some valuable local insights. It made my stay truly pleasant.
Location
10.0
The hotel's location couldn't have been better! It's just a short walk from the railway station and the historic old town, making it super convenient to explore the area and access various amenities and transport links.
Dining
7.0
The dining experience was good with a buffet offering all the usual hot and cold choices, including eggs and beans. It may not have been sensational, but it definitely fulfilled my basic dining needs.
Facilities
The facilities were sufficient for a comfortable stay, meeting my needs while ensuring a pleasant experience overall.
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